Most Asked Questions

Our current lead time is 4 to 6 weeks from the date of receiving the minimum 50% deposit to the day we ship out your project.
Yes! We have an exceptional in-house design team that can customize the design to your exact specifications. Additionally, our fabrication team is highly skilled and can tailer the mounting style of your projects according to your specific projects needs.
We offer FREE UPS Shipping to all lower 48 states. Larger items over a certain length & weight or a larger quantity balcony panel order may need to be shipped via LTL Freight for an additional cost.

We prioritize the longevity and durability of our work, & exceed industry standards. We take pride in delivering superior quality and reliability ensuring that our customers have a long lasting and robust metal products that outside the competition!
As Henry Ford once said, "You can have any color as long as it's black." After years of experience , we have determined that a fine textured matte black powder coat is the most durable option
No, we do not keep items in stock. We practice "just in time manufacturing" due to the large quantity and variations of the products we offer.

Please check your local building code to confirm the requirements within your state.
36” inches is the minimum height for a residential building in most states, with a few who require 42" tall. No matter what your combination of panel height and wood selection for the top and bottom, it needs to add up to the minimum height pending your state requirements. In most commercial spaces minimum code height is 42” tall.
Our installation experience has led us to a helpful trick: making the posts slightly taller than the panels. This ensures a visually appealing reveal between the panels and posts, even on uneven surfaces. Benefit from our expertise and achieve a consistent and aesthetically pleasing result for your project.
Our panels are made out of 3/16" Steel Plate which equates to 0.1875" thick. Our steal is sourced here in the United States & 100% American Made!

We will send you an invoice via our Quickbooks account to pay electronically. We need a minimum deposit of 50% down to put your project in production (after estimate/concept drawing is approved). The remaining balance will be needed prior to the shipment of your product.
Yes of course! However, we are unable to start your project until we receive your check in the mail.
Checks can be made out to "Split Mountain Metals" - Our sister Company.
Yes, please call us when it works best for you and we can certainly take payment over the phone.
Please note that we will need the following information:
- Name on the Card
- Card Number
- Card Expiration Date
- CV Code
- Zip Code to the Card

FAQs